ALIX & Zoho

The perfect fit to support your Customer Journey

CUSTOMER JOURNEY

Your Customer Journey,
A continuous flow of information
Learn how to put the right supporting technologies in place to ease and accelerate the customer journey?
  • 1

    Marketing

    The marketing phase is the first contact you will have with your potential customers.
    Nowadays you have to be on social media or else you are just not visible...
    Your website will also play a key role in converting leads to your sales process.
    You often only have one chance to make a good impression!

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  • 2

    Sales

    When a customer shows interest in what you do, don't lose sight of them...
    You have to move him forward in your sales process to convert it to a customer.
    The main tool at this stage is the CRM (Customer Relationship Management) system.

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  • 3

    Operations

    Now that you've got a sale from a customer.
    It is important to deliver on time and ensure your profitability on the order or project.
    Coordinate the efforts of your resources and suppliers for flawless execution.
    This is when ALIX comes into play!

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  • 4

    Finances

    Throughout the Customer Journey, you incur expenses that must be kept in sight.
    Following the established operating budget will allow you to ensure the financial health of your business.
    There are simple and easy to use solutions.
    So keeping track of the company's finances should be fun!

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  • 5

    Support

    The After Sales Service is an opportunity for your customers to maintain a good business relationship.
    This aspect of the business should not be complex?
    It is important to have a system in place that makes it possible to respond quickly to customers and put it at the center of interventions with them.

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MARKETING
The marketing phase will make your company visible in a digital world.

MarketingHub

Marketing automation software for faster business growth

Zoho MarketingHub is an all-in-one marketing automation software that helps you successfully manage your marketing activities across multiple channels. Generate more leads, convert them to customers, and retain them longer.
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Integrate different marketing tools for amazing results !

By combining the strengths of best-of-breed applications, you take advantage of great integration features allowing information to be linked and tasks to be automated between solutions.

Social

The easiest way to manage your brands on social media.
Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Campaigns

Email marketing software to engage your audience
Create responsive designs, customize messages, deliver emails to inboxes, trigger automated workflows, and connect with new customers—Zoho Campaigns provides the toolkit to meet your email marketing needs.

Forms

Simplify data collection with online forms
Create forms, share them online, receive instant alerts, and efficiently manage your data with our integrated apps. Take a deep breath and focus on your business while Zoho Forms handles it all for you!

Survey

Experience the craft of survey creation.
Create your survey in minutes. Reach your audience on every device. View results graphically and in real-time.

YOUR WEB SITE
Transactional or not, you must have a strong online presence !
SALES
Convert your prospects into customers and connect with them wherever they are.

CRM

Build everlasting customer relationships with the world’s favorite CRM

Zoho CRM empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue. Transform your business with the world’s favorite customer relationship management software.
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OPERATIONS
Now that you've got the orders, you need to get them out the building!

ALIX

Monitoring and optimization software for your most complex operations.

Let ALIX show you how it can support you and your team in the day-to-day management of your operations.
Whether your operations are manufacturing or any other, ALIX will support you.
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ALIX helps you deliver on time while ensuring your profitability.

All your team will be able to work with ALIX on a daily basis. Let ALIX become your partner for excellence.
He will always provide you with the right information at the right time for fast, efficient and informed decision-making.
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RES Employees & Workstation management

Resources

Monitor what resources are doing in real time.
Visibility on the employees attendance and the work accomplished.
Usage and monitoring of your production equipment also in real-time.

Smart Supervisor

Smart Assistant - Supervisor

ALIX will be your assistant throughout the day.
He will give you unparalleled visibility into your operations.
Ask him everything, he will be able to dig into his data to provide the right information.

IIoT (Industrial Internet of Things)

No more secrets on the usage of your equipment.
Thanks to our IIoT modules, connect your equipment for real-time monitoring.
It is also possible to connect your scales to ALIX to avoid transcription errors and accurate stock tracking.

Smart Director

Smart Assistant - Director

ALIX can help you even in complex environments.
Because ALIX is an expert in Lean Manufacturing, he will guide you and your team towards achieving the highest standards.
Thus ensuring your competitiveness on local and global markets.

FINANCES
Managing your business finances is essential.
Let's make it easier and more enjoyable !

Books

Online accounting software, built for your business.

Zoho Books is easy-to-use, online accounting software designed for businesses to manage their finances and stay on top of their cash flow.
Learn MoreTry Free

Finance Plus

Introducing Zoho Finance Plus

A unified platform for all your back office needs.
From invoicing to order management to accounting, Zoho Finance Plus has all the tools you need to streamline all of your back office operations.
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Expense

Expense reports, the easy way.
Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Subscriptions

Subscription billing software, crafted for growing businesses
Handle your customer subscription billing life cycle from end to end. Automate recurring billing, manage subscriptions, send professional tax-compliant invoices, and get paid on time, every time.

Inventory

Inventory management software for growing businesses.
Increase your sales and keep track of every unit with our powerful stock management, order fulfillment, and inventory control software.

Checkout

Collecting payments online just got simpler.
Zoho Checkout is designed with you in mind. Build a custom, branded payment page in a matter of minutes and start accepting payments right away.

READY TO DISCUSS YOUR NEEDS ?
SUPPORT
The last step in the Customer Journey, but not the least.
Customer support will enable the long term relationship.

Desk

Customer service, now easier done than said

Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
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TALENTS
Get started to create a happy work environment

PEOPLE

Crafted to build a happier workforce

Zoho People takes care of your HR processes while you take care of your employees. From hiring, onboarding and attendance management to time tracking and appraisals, we've got it all covered.
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RECRUIT

Faster hires, Better hiring.

Zoho Recruit is a cloud based applicant tracking system that’s built to provide diverse, end-to-end hiring solutions for staffing agencies, corporate HRs and temporary workforce. With our intuitive remote hiring software, make hiring effortless.
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