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Dymo printer

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ALIX is compatible with Dymo label printers. This page covers the installation of the required software, browser configuration, and troubleshooting common issues.

Prerequisites #

Before beginning the installation, make sure that:

  • The Dymo printer is connected directly to your computer.
  • You are using Google Chrome (recommended).
  • The Dymo Label and Dymo Connect software are not already installed on this computer. If they are, see the Uninstall the software section below before starting.

 

Install Dymo Connect #

  1. Download Dymo Connect software at: https://www.dymo.ca/support?cfid=user-guide 
  2. Start the software installation by double-clicking the downloaded file.

  3. Follow the install steps :
    1. Choose your installation language.

    2. Download the following programs (if required).

    3. Click Next.

    4. Accept the terms and conditions and click Next.

    5. Choose your installation location and click Next.

    6. Click Next.

    7. Click Install.

    8. Click Finish to open the software.

  4. After the installation is complete, you should have the active Dymo service on your computer.

 

Connect the printer to the computer #

  1. Connect the power to the printer.
  2. Connect the printer to the computer.
  3. Windows should detect the printer and install it automatically.
  4. Following the installation, you should be able to access your printer in Windows:

 

Google Chrome: Allow access to the local network #

If you are using Google Chrome, you must enable local network access in the browser settings for ALIX to detect your printer.

  1. Open Chrome’s Settings, go to Privacy and security, and then Site settings.
  2. Click “smart.alix.ai” in Recent Activity, or by clicking View permissions and data stored across sites.
  3. Find the Local network access and choose Allow.

 

Test printing #

You can now use your printer in ALIX. To validate that everything is working, run a test print from one of these locations:

  • Print an inventory label in the Inventories module.
  • Print a card label in the Operations board.
  • Print a location label in Settings -> Warehouses and locations.

 

Uninstall the software #

This procedure is only required if you need to reinstall Dymo Connect or roll back to an earlier version.

  1. Before starting the procedure, make sure to stop the DYMO Label/Connect services.
  2. Open Control Panel from the Windows search bar.
  3. In the Programs section, select Uninstall a program.
  4. Browse the list of programs and select DYMO Label / DYMO Connect.
  5. Click Uninstall.
  6. A restart may be required to uninstall DYMO Connect.

 

Troubleshooting #

SymptomProbable causeSolution
No Dymo printer appears in ALIX.The Dymo service is not running.Check that the Dymo service appears in the taskbar. If not, launch Dymo Connect from the Start menu. If the problem persists, restart your computer.
The Dymo service is running, but no printer appears in ALIX.The browser is blocking local network access.Follow the steps in the Google Chrome: Allow access to the local network section.
The printer appears in ALIX, but nothing prints.Print jobs are stuck or the printer is paused in Windows.Open Windows Settings, go to Printers, and click your Dymo printer. Open the print queue and remove any jobs in error or paused state.
The printer appears in ALIX, but nothing prints.The printer is not connected properly.Unplug the USB cable and the power cable from the printer. Wait 15 seconds, then reconnect the power first, then the USB cable. Make sure the printer is connected directly to the computer and not through a USB hub.
The printer is no longer detected after a Dymo update.Known issue with Dymo Connect 1.5.See the Connection problem with Dymo Connect 1.5 subsection below.

Connection problem with Dymo Connect 1.5 #

It seems to have an issue with the latest Dymo 1.5 update. To remedy this, we offer 2 options:

  • Enable the Handle Dymo Connect 1.5 configuration
  • Reinstall the lower version

 

Enable the Handle Dymo Connect 1.5 configuration #

By enabling this option, printing with Dymo Connect 1.5 will still be possible. However, all printers, even inactive ones, will appear in the list. To avoid this, choose the second option: reinstall an earlier version of Dymo Connect.

  1. In Settings, go to the Settings section, Configurations, and then General.
  2. Choose the Handle Dymo Connect 1.5 configuration.

 

Reinstall the lower version #

  1. Uninstall current Dymo applications: In the installed Windows applications, click …, then Uninstall.
  2. Install the following version of Dymo: Download here.
  3. Restart your computer.

 

If the problem persists after all these steps, contact support at support@alix.ai.

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