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Dymo printer

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Install coftware on computer #

Important: Please ensure that the Dymo printer and/or Dymo Label software and Connect are not installed on this computer before you begin the procedure. To learn how to uninstall the software, click here.
  1. Download Dymo Connect software at: https://www.dymo.ca/support?cfid=user-guide 
  2. Start the software installation by double-clicking the downloaded file.

  3. Follow the install steps :
    1. Choose your installation language.

    2. Download the following programs (if required).

    3. Click Next.

    4. Accept the terms and conditions and click Next.

    5. Choose your installation location and click Next.

    6. Click Next.

    7. Click Install.

    8. Click Finish to open the software.

  4. After the installation is complete, you should have the active Dymo service on your computer.

 

Connect the printer to the computer #

  1. Connect the power to the printer.
  2. Connect the printer to the computer.
  3. Windows should detect the printer and install it automatically.
  4. Following the installation, you should be able to access your printer in Windows:

 

Google Chrome: Allow access to the local network #

If you are using Google Chrome, you must enable local network access in the browser settings for ALIX to detect your printer.

  1. Open Chrome’s Settings, go to Privacy and security, and then Site settings.
  2. Click “smart.alix.ai” in Recent Activity, or by clicking View permissions and data stored across sites.
  3. Find the Local network access and choose Allow.

 

Test printing in ALIX #

Following the previous steps, test printing in ALIX with one of these methods :

  1. Print a location in warehouse’s configurations :
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  2. Print an inventory in inventory module :
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  3. Print a card in operations module :
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Uninstall the software #

  1. Before starting the procedure, make sure to stop the DYMO Label/Connect services.
  2. Open Control Panel from the Windows search bar.
  3. In the Programs section, select Uninstall a program.
  4. Browse the list of programs and select DYMO Label / DYMO Connect.
  5. Click Uninstall.
  6. A restart may be required to uninstall DYMO Connect.

 

Connection problem with Dymo Connect 1.5 #

It seems to have an issue with the latest Dymo 1.5 update. To remedy this, we offer 2 options:

  • Enable the Handle Dymo Connect 1.5 configuration
  • Reinstall the lower version

 

Enable the Handle Dymo Connect 1.5 configuration #

By enabling this option, printing with Dymo Connect 1.5 will still be possible. However, all printers, even inactive ones, will appear in the list. To avoid this, choose the second option: reinstall an earlier version of Dymo Connect.

  1. In Settings, go to the Settings section, Configurations, and then General.
  2. Choose the Handle Dymo Connect 1.5 configuration.

 

Reinstall the lower version #

  1. Uninstall current Dymo applications: In the installed Windows applications, click …, then Uninstall.
  2. Install the following version of Dymo: Download here.
  3. Restart your computer.
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