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Zebra printer

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ALIX is compatible with Zebra label printers. This page covers the installation of the required software, browser configuration, and troubleshooting common issues.

Prerequisites #

Before beginning the installation, make sure that:

  • The Zebra printer is connected to your computer.
  • The ribbons and labels have been installed in the printer.
  • You are using Google Chrome (recommended).

 

Install the Zebra driver #

  1. Open the following link https://www.zebra.com/us/en/support-downloads/printer-software/printer-setup-utilities.html
  2. Scroll down to Zebra Printer Setup Utilities for Windows.
  3. Click the DOWNLOAD button under the FILES section.

  4. Launch the installer.
  5. Click Next.

  6. Accept the terms of use and click Next.

  7. Click Next.

  8. Click Next.

  9. Click Next.
  10. Confirm that you have read the information and click Next.
  11. Check the first box to open Zebra Setup Utilities and click Finish.
  12. Click Install New Printer.
  13. Click Next.
  14. Click Install Printer.
  15. Select your printer model (for the ZD220 choose ZDesigner ZD220-203dpi ZPL) and click Next.

    If the following interface appears, click Cancel and close Zebra Setup Utilities.

 

Install Zebra Browser Print #

Zebra Browser Print is the software that allows ALIX (in your browser) to communicate with the Zebra printer.

  1. Open the following link: https://alix-installation-files.s3.ca-central-1.amazonaws.com/ZebraBrowserPrintSetup-1.2.1.279.exe
  2. Start the installation.
  3. Click Next.
  4. Click Next.
  5. Click Install.
  6. Once the installation is complete, open the following link to validate the connection: https://localhost:9101/ssl_support

    If an error message appears, refer to the Troubleshooting section below.

  7. A security message appears, click Advanced and click Proceed to localhost.
  8. The following page confirms that Zebra Browser Print is working correctly.

 

Google Chrome: Allow access to the local network #

If you are using Google Chrome, you must enable local network access in the browser settings for ALIX to detect your printer.

  1. Open Chrome’s Settings, go to Privacy and security, and then Site settings.
  2. Click “smart.alix.ai” in Recent Activity, or by clicking View permissions and data stored across sites.
  3. Find the Local network access and choose Allow.

Test printing #

You can now use your printer in ALIX.

On your first print, a window will open asking if you allow https://smart.alix.ai/ to access the printer. Click Allow.

To validate that everything is working, run a test print from one of these locations:

  • Print an inventory label in the Inventories module.
  • Print a card label in the Operations board.
  • Print a location label in Settings -> Warehouses and locations.

 

Troubleshooting #

SymptomProbable causeSolution
The localhost:9101 page does not openThe Zebra Browser Print application is not runningMake sure Zebra Browser Print appears on the taskbar. If not, launch the application from the Windows Start menu.

If the problem persists, restart your computer.

The localhost:9101 page works, but ALIX does not detect the printerLocal network access is not allowed in ChromeFollow the steps in the Google Chrome: Allow access to the local network section.
Error on first print in ALIXThe printer access permission was not grantedRetry the print and click Allow when the permission window appears for smart.alix.ai.
The printer was detected but no longer isZebra Browser Print was closed after a restartRelaunch Zebra Browser Print from the taskbar or the Windows Start menu.

If the problem persists after all these steps, contact support at support@alix.ai.

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